RETURNS & SHIPPING


RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item that is returned more than 30 days after delivery may not be eligible for a refund.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flowerywhiff@outlook.com and send your item to:

Flowery Whiff,

Yorkshire In business Centre,

7a Lower Clark street,

Scarborough,

North Yorkshire. YO12 7PW.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING

Please allow 1 - 3 days for processing your order. Orders are usually sent by Royal Mail 48 Hour Delivery.

We ship out Monday - Saturday. (We have a lie in on Sundays!)